The Senior Records Specialist manages and maintains organizational records, ensuring accuracy, security, and compliance with legal and regulatory requirements. This role involves analyzing records management processes and providing training and support to staff.

Essential Job Responsibilities

Manage and maintain organizational records.
Ensure the accuracy and security of records.
Adept at managing changing priorities.
Develop and implement records management policies and procedures.
Conduct audits and assessments of records management practices.
Provide training and support to records management staff.
Collaborate with other departments to improve records management processes.
Familiarity with the flowing software - iManage, DMS, Teams, Excel
Strong organizational and project management skills, metrics gathering and reporting.
Ability to translate business records from Spanish to English.
Required travel (10% to 20%) to offices across the continental US, and Mexico City.

Qualifications & Requirements

Education: Bachelor's degree in Information Management or related field preferred, not required.
Experience: 5+ years in records management.
Skills:
- Analytical Thinking
- Bilingual (Fluent in Spanish)
- Coaching
- Communication
- Contact Center Operations
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Detail-Oriented
- Document Management
- Document Management Systems (DMS)
- End-to-End Project Management
- High Accuracy
- Information Management
- Problem Resolution
- Professional Collaboration
- Professional Development Trainings
- Teamwork
Certification: Certified Records Manager (CRM) Information Governance Professional (IGP) or similar preferred, not required.
Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
This is an on site position and applicants should expect to work in the office Monday - Friday (No remote or hybrid work)

The Compensation range for this role is 19.01 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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