Customer Service EDI IT Intern (Personal Services)

About Us:
Trilliant Food and Nutrition, located in Little Chute, WI is a state-of-the-art, vertically integrated production facility that has been a pioneer in the U.S. specialty coffee market since 1979. We have used our years of experience and skill in the traditional coffee segment to produce one thing: great coffee. Our facility features the most current, high-speed equipment to support our commitment to quality, value, speed-to-market, and innovation.

Horseshoe Beverage Company, located in Neenah, WI is a leading ready-to-drink beverage manufacturer focused on providing consumers with an outstanding beverage experience wherever, whenever. Leveraging industry-leading talent, state-of-the-art equipment, and our vertically integrated supply chain, we strive to be at the forefront of beverage innovation each day and deliver the highest quality beverages to our customers first.

The teams at Trilliant and Horseshoe come to work each day with relentless energy, enthusiasm, and a promise to enhance the beverage experiences of millions of people. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Diversity and Inclusion at Trilliant and Horseshoe:
We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel.

Position Overview:
We are seeking a motivated and detail-oriented Customer Service EDI IT intern to join our team. The Customer Service EDI IT intern will assist with software tools, data management, and improving the overall customer experience through technology. This internship offers a hands-on opportunity to gain practical experience in EDI processes, IT support, and customer service operations, while contributing to the efficiency of our supply chain and business communications.

Responsibilities:

Assist in monitoring, troubleshooting, and maintaining Electronic Data Interchange (EDI) systems.
Collaborate with the Customer Service & SPS team to resolve EDI-related issues, ensuring seamless data transfer between systems.
Test and validate EDI transactions, such as purchase orders, invoices, and shipping notices.
Provide first-level support for customers and internal users experiencing EDI-related issues.
Respond to inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
Escalate complex technical issues to SR Customer Service Manager and/or SPS when necessary.
Analyze EDI data for discrepancies and recommend corrective actions for Brick & Mortar and eCommerce accounts.
Conduct a comprehensive review of current e-commerce platforms and processes, documenting existing workflows, customer journeys, and identifying pain points. Research industry best practices and benchmark against competitors to highlight areas for improvement.
Collaborate with cross-functional teams to recommend and implement corrective actions for process inefficiencies, establish key performance indicators (KPIs) to measure effectiveness, and foster a culture of continuous improvement through regular feedback and updates on emerging e-commerce trends.
Create automated reports for the Customer Service team to analyze trends, enhance decision-making, and establish key performance indicators (KPIs) that drive continuous improvement in service delivery and customer satisfaction.
Prepare reports and summaries related to EDI activity, system performance, or customer feedback.
Create and maintain user manuals, process documentation, and troubleshooting guides for EDI systems.
Update documentation to reflect changes in systems, processes, or customer requirements.
Work closely with cross-functional teams, including IT, supply chain, and customer service, to optimize EDI workflows.
Communicate updates and status reports to stakeholders, ensuring alignment on EDI-related projects.
Proactively identify opportunities to improve EDI processes and system functionality.
Assist with other tasks and projects, such as EDI cross reference updates & Clean Up, EDI system testing, and user training.
Provide technical support to Customer Service during EDI failures.

Qualifications:

Enrolled in a degree program related to Computer Science, Information Technology, Business Information Systems, or a related field.
Familiarity with EDI standards (such as ANSI X12, EDIFACT).
Basic understanding of programming languages (e.g., Java, C#, Python) and scripting.
Experience with data formats (XML, JSON) and data transformation tools.
Knowledge of database management (SQL) is a plus.
Experience with EDI software or integration platforms (e.g., IBM Sterling, Cleo, or similar).
Experience with ERP systems (like SAP, Oracle, or preferably Microsoft Dynamics).
Ability to analyze and troubleshoot issues related to EDI transactions.
Experience with data analysis tools (Excel, SQL) for reporting and problem-solving.
Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
Ability to document processes and create user manuals or guides.
Any projects related to EDI, data integration, or automation during academic studies or previous internships.
Experience working in team environments, ideally in tech-related or project-based settings.

Hours, Location and Pay:
We offer a competitive pay rate between $20-$23 per hour. This role will work standard business hours Monday-Friday at our Little Chute, WI manufacturing facility for summer 2025.

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:
At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
EEO/AA including Vets and Disabled
If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.
Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.