Front Office Manager - Embassy Suites-LAX Soiuth (Finance)

Embassy Suites Los Angeles International Airport South is currently hiring and energetic and experienced Front Office Manager. This role is responsible for insuring profitability, control costs and quality standards to ensure total guest satisfaction, oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Complies and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provides leadership and guidance to Front Office staff ensuring consistent quality service is provided.

What will it be like to work for this Hilton Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable. Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Reception every evening. Embassy Suites bundled pricing ensure that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-the-class customer service provided at Embassy Suites.

What will I be doing?
As Front Office Manager, you would be responsible for insuring profitability, control costs and quality standards to ensure total guest satisfaction, oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Complies and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provides leadership and guidance to Front Office staff ensuring consistent quality service is provided. Specifically, you would be responsible for performing the following tasks to the highest standards.

• Encourages a team spirit amongst staff members with leadership and guidance.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement.
• Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
• Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolution by using discretion and judgement.
• Greets customer immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situation from both guests and team members.

The annual salary range for this role is $75,000-$80,000 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, speak and understand the English language to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to analyze information and make effective judgements.
• Ability to access and accurately input information using moderately complex computer system.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team members so they can Thrive personal and professionally in a diverse and inclusive environment, thinks to innovative programs and benefits such as:

• Access to our pay when you need it through DailyPay
• Health Insurance
• Career growth and development
• Team Member Resources Groups
• Recognition and rewards programs
• Go Hilton Travel discount programs
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degree, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits vary depending on the classification and union status of the position.

Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.