Coordinator, Patient Access SE (Legal)
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Time Type:
Full timeDepartment:
DentalAll Locations:
1601 Washington StreetPosition Summary:
Primarily performs all registration and scheduling related activities in the Dental department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.Job Specific Functions:
- Appropriately schedules, cancels, and or reschedules appointments for Dental Department
- Appropriately creates telephone and refill encounters and routes to the appropriate pools
- Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service
- Knowledge of “red flag”/urgent symptoms
- Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs
- Follows the check in/registration guidelines
- Follows check out guidelines
- Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol
- Monitors waiting rooms
- Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.
- Faxing sorting and distribution
- Complete required work queues for Dental department
- Completes the in basket/staff messages request from providers
- Scanning medical history/documents
- Complete reminder calls
Qualifications:
Skills/Abilities:
- Bilingual in English and Spanish required.
- Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.
Experience:
- One year of customer service experience previous experience in health insurance or medical setting strongly preferred.
Education:
- High School Diploma or G.E. Equivalent.
Physical Environment:
- Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
Rate: $21/hr
