Technical Service Manager (Finance)
At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices - we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.
Job Summary:
As the Technical Service Manager, you will be providing technical support and service to the service team and Prestolite Power customers. This will include detailed technical conversations to help the team and customers with issues. This will be a challenging role, which demands a high level of understanding of high frequency industrial battery charger technology, ensuring superior Client Service is a priority for all involved in the service team.
Key Responsibilities:
- Actively maintain and update all technical services tracking information and databases to support superior technical expertise within the service team.
- Analyzing and troubleshooting issues with control circuits of switch mode power sources ranging from 5kW to 30kW moving these designs from concept to production. Responsibilities will also include embedded software development for power electronics control circuits.
- Creating a team environment where the service team can be successful. This includes holding team members accountable where necessary and fostering a healthy team spirit.
- Performing disciplinary action when needed according to HR guidelines.
- Creating a safety culture that complies with all regulatory requirements and promotes personal accountability within the team. A target of zero accidents and incidents.
- Responsible for the hiring of new support team members where required.
- You will provide technical support to our customer service, sales, and marketing workforce.
- Participate in internal and external meetings.
- Liaising with clients.
- Liaising with R&D department and factory.
- Develop and implement strategies that will achieve organizational goals and create streamlined processes.
- Organizing own travel arrangements through corporate portal.
- Any other duties that will be required to help ensure the service team is successful.
- Review trends in warranty expenses and help guide efforts to lower warranty costs.
Bachelor of Science in Electronics/Electrical Engineering Technology; or Military equivalence, an MSEE is a plus. Relevant experience will also be considered.
Desired Qualifications:
- Excellent interpersonal, leadership, coaching and employee development skills.
- A solid understanding of high frequency industrial battery chargers
- General knowledge of the design of switch mode power, high frequency power magnetics, analog and digital circuits.
- Experience troubleshooting equipment problems.
- Excellent communication and problem-solving skills, ability to multitask and manage multiple priorities and able to operate successfully in a medium sized organization.
- A strong knowledge of safety and all of the industry regulations involved.
- A minimum of 2 years of experience in battery chargers or similar field. Experience should include preventive maintenance, commissioning new systems and repair and associated equipment. Strong AC/DC power electronics and application skills. Familiarity with industrial networking equipment. Strong understanding of multimeters and oscilloscopes is a plus. It is essential that the candidate can read and understand electrical schematics.
- Experience in managing a successful service team is highly desirable.
- Excellent Microsoft Excel skills
- Competitive compensation, holiday pay, and paid time off
- Great benefits package that includes health, vision, and dental insurance
- 401(k), plus matching
- Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
- Employee referral program
- Tuition reimbursement program
- Employee assistance program
- Exciting, fast-paced environment where you could make a true impact
- Opportunities for career advancement within our business unit and across all other AMETEK business entities
This position is located in Troy Ohio. Troy will keep you entertained all year. During the warmer months, Troy hosts food and music festivals, organizes art walks, and provides plenty of beautiful spots for hiking and biking, take a stroll through the Historic District, Troy Aqua Park and Treasure Island Park. All year long, one can visit museums such as Hobart Urban Nature Preserve, check out art galleries, walk around the zoo, patron the Troy Farmer's Market.
To learn more about our company and our job opportunities, visit us at:
https://www.ametek.com/careers
To learn more about the business unit you'll be joining, visit us at:
- Prestolite Power: https://www.prestolitepower.com/
Compensation
Salary Minimum: Market
Salary Maximum: Market
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati
