Director of Reservations and Experiences - Hotel Del Coronado (Finance)

The iconic Hotel del Coronado is looking for aDirector of Reservations and Experiences to join the team! Joinone of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms ( to include cottages and villas ), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

W hat will I be doing?

TheDirector of Reservations & Experiences manages the in-house reservations department including but not limited to the selling of guest rooms while accommodating guest needs for experiences on property, and all related operations to achieve the highest standards of guest satisfaction and financial profitability. The areas of responsibility include reservations, fitness, pool, beach, and children's programming, effectively develops and delivers year-long programs that exceed guest and member needs

Position Summary:

• Manages and coordinates all aspects of the group inventory management process using appropriate systems including, but not limited to, OnQ, etc.
• Ensure all new, revised and cancelled room convention room blocks are entered accurately and timely into RMS
• Complete daily review of RMS group pick-up report to monitor cut-off dates and group availability
• Conduct daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in sales contracts, group pick-up meetings, or as determined by Revenue Management.
• Communicates with Sales and Revenue Management teams to ensure consistency and efficiency in group inventory management
• Works with meeting planners and Sales/Service team in providing appropriate feedback concerning groups
• Monitors group resumes to ensure that all information is applied properly
• Serves as liaison with local reservations desk as HRCC to ensure efficient workflow, excellent customer service and communication on all aspects of the reservations booking process. Provides all pertinent information and instructions regarding hotel.
• Lead and direct all Recreation operations to include, but not limited to, guest service, food and beverage selection/quality, merchandising and marketing, inventory management and cost controls, outlet reservations, systems use and management, budget and forecasting, report generation and department management.
• Plan, organize and director the operations of sports and fitness programs, activities and services
• Oversee and direct the coordination, promotion and facilitation of all activities, programs and events for Recreation operations (I.E. tennis tournaments, pool and water activities and contests, children's programs. etc.)
• Communicate with community members and research various sport and recreation programs
• Ensure that a variety of sport, recreation and cultural programs are planned and implemented, and over time evaluate the effectiveness of these programs and identify future needs

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Salary Range: $100,000 - $120, 0000 based on applicable experience

#LI-JB1