Colorado Public Employees' Retirement Association

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End-User Computing Systems Senior Engineer (Information Technology)



JOB SUMMARY

This position is a Subject Matter Expert (SME) for multiple desktop systems and is primarily responsible for assessing, designing, implementing, integrating, testing, monitoring, and maintaining End-User Computing (EUC) system technology across the organization. Additionally responsible for EUC system security and performance management, primarily responsible for planning, implementing, and integrating disparate software and EUC device solutions. Mentors, coaches, and guides other EUC Engineers and Administrators to address complex technical matters that require proactive strategies and in-depth evaluation. Serves as an escalation resource for the Helpdesk team and EUC System Administrators for technical matters.  Participates and leads technical projects and delivers short- and long-term technological solutions. 

ESSENTIAL FUNCTIONS

  • Primary Subject Matter Expert for multiple key systems in End-User Computing (EUC).

  • Assess, design, implement, integrate, test, monitor, maintain and secure EUC system technology across the organization including varied desktop systems and modern endpoint management systems

  • Identify, evaluate and recommend opportunities to improve Confidentiality, Integrity, and Availability (CIA) in multiple areas of SME expertise

  • Design and oversee maintenance and patching to support vulnerability reduction; research and develop mitigations for security vulnerabilities; evaluate and review configurations and actions ensuring all changes improve the security posture at PERA

  • Lead, delegate and execute Disaster Recovery (DR) testing of EUC integrated systems, ensuring documentation is written, up to date, tested, and improved for system recovery and operation; Advise, teach and train others in DR responsibilities specific to EUC

  • Plan significant projects and system integrations; assist in resource planning and assignments to accomplish those initiatives; ensure documentation of details and review for completeness of ITSM processes; provide written communication that is concise, clear, and updated on both small and large initiatives; report as required

  • Utilize multiple skills to design, review, evaluate and oversee vendor SOWs/projects, participate in vendor discussions to resolve issues, regularly act as a senior resource for staff on existing applications or system operation in the domain, rarely utilize or rely on vendor services and support, evaluate licensing and review quotes for significant new services or tools

  • Support for other IT staff working Level 2 and 3 issues, immediately recognizing solutions without relying on vendor support, occasionally researching, resolving, and documenting root cause solutions

  • Apply different and creative techniques to analyze, test, and implement ad-hoc solutions in a prudent and swift manner, foreseeing and avoiding potential impacts on EUC environment and colleagues, and leads peers to an understanding of complex topics

  • Decisively optimize future work utilizing planning, testing, and proof of concepts

  • Collaborate effectively with teammates, vendors, and end users with empathy, adeptly use feedback and audience specific language to explain and resolve issues; manage vendor relationships

  • Provides technical and task leadership, coaching, training, and direction to develop team depth, proactively on moderate to large size projects with minimal supervision required from senior staff and management

  • Periodically acquire technical training relating to current and future system support duties

  • Perform other duties as assigned

QUALIFICATIONS

  • Degree in technical (STEM) field and a minimum of four years of experience in a technical role, but equivalent combination of education and experience OR significant demonstrable experience alone will be considered; eight to ten years of experience is preferred

  • Significant demonstrable design, integration and management of Mobile Device Management (MDM) and Modern Endpoint Management (MEM) systems and system administration for physical EUC devices; Jamf AND Intune experience preferred

  • SME within various EUC technologies/platforms with a solid understanding of system and security implications; Windows AND Mac operating systems, desktops and end-user applications required

  • Significant experience developing and maintaining vulnerability management and change management programs within the EUC environment driving improvement of EUC stability, usability, and security posture

  • Demonstrable experience with Virtual Desktop Infrastructure (VDI) systems; VMWare/Omnissa Horizon-specific experience preferred

  • Demonstrable experience with call-center-scale cloud-based phone systems with virtual client integration, including performance enhancements and quality assurance; Genesys Cloud preferred

  • Proven independent design, implementation, testing and management of virtual environments and appliances

  • Focus on improving end-user satisfaction and productivity with low IT overhead

  • Expert comprehension of multiple business systems, projects, project specifications, and business process logic

  • Protocol familiarity with, but not limited to TCP, IP, UDP, HTTP, DHCP, DNS, BLAST, and various Wi-Fi protocols.

  • Skills integrating and improving EUC systems with OS firewalls, gateways, tunnels, certificate management SAML, OIDC, SLDAP, Radius, and cloud and API identity integration and management preferred

WORKING CONDITIONS

  • Standard office environment with frequent telephone and computer use.

  • Occasional lifting and pushing supplies in excess of 20 pounds.

  • Ability and willingness to work in the office at least 3 days per week to engage with leaders and employees, more if as needed.

  • All employees are expected to present themselves in a professional manner in alignment with the financial services industry.

HYBRID WORK OPTION

  • Opportunity to work from home up to three days per week. Eligibility is dependent upon factors detailed in PERA's Work from Home Policy.

​​​​​JOB DESCRIPTION DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA's Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading.  You may request copies of these policies from PERA's talent acquisition team and any questions can be answered by PERA's Investment Administration team.

INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload. 

ABOUT COLORADO PERA

Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado's largest pension plan, we serve and educate over 600,000 members who are former and current public employees. 

At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees' growth through training and leadership opportunities.

To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA's defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.

To learn more about life at PERA, watch this video or visit www.copera.org/careers.

Position Title:             End-User Computing Systems Senior Engineer
Division:                      Information Technology
Reports to:                  End-User Computing Manager
Job Status:                  Full Time / Exempt
Salary:                         $120,000 - 145,000 annually, Commensurate with experience
Posting Dates:            02/19/2025 - 03/09/2025

Apply Salary Minimum: 120000Salary Maximum: 145000

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