BHOM Leasing Consultant (Administrative)
BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Birthday Paid Day Off
- BHOM Gives Back (Paid Volunteer Time Off)
- 13 Paid Holidays
- BHOM Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
The Leasing Consultant will market and lease apartments in accordance with policies and procedures outlined by management. They are also responsible for providing resident services in a professional and courteous manner.
Essential Job Functions:
- Maintain an excellent customer service relationship by adhering to the BHOM Living Playbook
- Adhere to BHOM Policies and Procedures
- Greet prospective residents. Show model, market ready units and common areas
- Lease apartments and sell the products and services of the property to prospects
- Assist prospective residents with completion of online application
- Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials
- Work to optimize occupancy while maximizing leased rent
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
- Maintain thorough product knowledge of the property and competition
- Assist with market surveys as needed
- Collect deposit and/or fees associated with move-in
- Accurately prepare and have a thorough knowledge of all lease-related paperwork
- Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
- Inspect units on a quarterly basis as well as prior to move-in
- Assist with planning and hosting of resident events
- Audit all lease and renewal files for key controls and bonus submission to the General Manager
- Assist residents with the move-out process
- Assist in the performance of turn process
- Write up and file service requests from residents upon receipt
- Contribute to the general upkeep and cleaning of office, common areas and model
- Achieve high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.
- Perform various administrative tasks as needed
Minimum Qualifications/Skills:
To perform the role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and write English fluently
- Ability to perform basic to intermediate math
- Computer literacy required
Desired Qualifications/Skills:
- High school diploma or equivalent preferred
Work Schedule: Generally, 8am-5pm, Monday-Friday, with extended hours and/or weekends being required as scheduled, or as needed to meet business needs.
Physical Requirements/Environment: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is described as light in physical demand. Requirements include the ability to frequently sit, stand, walk, reach forward and overhead, and grasp. Must be able to occasionally bend, crouch or stoop. Must be able to lift and carry up to 25 lbs. and push and pull up to 50 lbs. with mechanical assistance. Must have close and distance vision and the ability to adjust focus.
Normal office work environment with little or no exposure to undesirable elements. May have contact with business machine toner chemicals.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
