At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with MTM meet and exceed the compliance requirements contained in our contract. This includes performing random and/or schedule site visits, inspections and provide street level monitoring. The Safety and Facility Monitor performs semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.

This position will primarily be Monday-Friday 9am-5:30pm. The office is located at 4100 Garden City Drive, Hyattsville, MD 20785.

What You'll Do:

• Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess
• Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
• Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards
• Perform onsite visits and street observations of current MetroAccess customers in the DMV
• Perform on street observations of providers' vehicles, drivers and services  Document on street observations and provide input to MetroAccess on both positive and negative findings
• Schedule facility and maintenance inspections
• Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
• Perform random and/or scheduled site visits and inspections
• Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
• Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.)
• Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
• Prepare and present comprehensive reports and briefings
• Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
• Observe operator behavior, driving records, handling of customers and timeliness of transports
• Respond to MetroAccess on all inquiries in a timely manner and attend meetings
• Plan and document deficiencies and provide follow up reports to management on a regular basis
• Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
• Will ensure that each of the operators employed by the contractor are credentialed for paratransit services that meet MetroAccess standards
• Will review the operator's license, proof of insurance, training certificates, and other documents
• Other duties as assigned

What You'll need:

Experience, Education, & Certification:

• High school diploma or GED
• Must possess a valid Drivers License

Skills:

• Strong interpersonal and supervisory skills
• Knowledge of appropriate maintenance processes
• Ability to work independently with minimal supervisor
• Self-motivation and superior time management skills
• Knowledge of, or ability to learn, Microsoft Outlook, work, Excel and Trapeze
• Proven experience dealing with conflict management and resolution
• Willingness and ability to travel locally within the DC area 75+% of the time
• Valid/current driver's license and a clean driving record
• Flexibility to work a variety of work schedule/hours
• Extensive knowledge of MetroAccess protocols
• Ability to maintain high level of confidentiality
• Regular attendance

Even Better If You Have:

• Bachelor's degree preferred
• 2 years of vehicle inspection experience preferred
• 2 years of facilities inspection experience preferred
• Prior audit experience and/or knowledge of Medicaid guidelines, preferred

What's in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Hourly Wage: $23 an hour

This information reflects the base hourly pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.