Audio-Visual Support Engineer (Finance)

Audio-Visual Support Engineer

Houston, TX, 5200 N Sam Houston Parkway West, Houston, Texas, United States of America Req #11527

Wednesday, February 19, 2025

At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment.

The role of Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise.

What You'll be Doing:
We are seeking a proactive and detail-oriented Audiovisual Support Engineer to join our technical support team. The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience. You will also mentor lower-level technicians and engineers while managing technical escalations.

•AV System Design & Integration: Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure.
•Advanced Troubleshooting & Problem Solving: Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability.
•System Installation & Configuration: Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions.
•Project Management: Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution.
•Collaboration with IT & Network Teams: Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure.
•Technical Leadership & Mentoring: Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues.
•Vendor Management & Procurement: Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery.
•Preventative Maintenance & Monitoring: Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues.
•Documentation & Knowledge Sharing: Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades.
•Stay Updated on AV Trends: Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software.

What You Bring to Assure Success:
•Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.
•Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).
•Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.
•Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.
•Familiarity with cloud-based AV management and monitoring tools.
•Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.
•Strong project management skills, with the ability to lead projects from planning to execution.
•Exceptional problem-solving abilities and analytical thinking.
•Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.
•Leadership and mentoring skills, capable of guiding and developing junior staff.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary

Why Should You Apply?

Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!

AVI offers the following benefits to our employee owners:

• Medical Insurance : Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

To receive consideration, an interested person must apply through the AVI Systems career site at https://www.dayforcehcm.com/CandidatePortal/en-US/avisystems .

Other details

• Job Family Technician
• Pay Type Salary