Chief of Staff (Senior Advisor) - MDLIVE and Evernorth Workplace Care (Finance)

Chief of Staff, MDLIVE

Job Summary (Business Project Senior Advisor):

As a member of the senior leadership team, the Chief of Staff for the MDLIVE organization will report directly to the General Manager/President and will be responsible for supporting business strategy, partnering with various functions across the business to drive strategic planning, management process, business communications, employee engagement, and coordination/integration with the overall business. This role will manage business inputs into ELT and SLT presentations, strategy playbooks, and other enterprise strategy processes. This role will assist in the management process for the leadership team, including facilitating leadership meetings and special projects as needed. The Chief of Staff will serve as a critical advisor to the General Manager working in close partnership with the leadership team, key matrix partners, finance and human resources. Acts as a connector within MDLIVE, Workplace Care, and Pharmacy to ensure business challenges are addressed and escalated appropriately, align the leadership team, and drive the appropriate flow of decisions and information. Provide project management expertise for the General Manager, and coordinate with the administrative professional that supports the leadership team.

Responsibilities:

• Own leadership meeting management for including agenda setting, meeting facilitation, and action item resolution.
• Manage annual governance activities, such as goal setting, management calendar, Leadership Onsite, etc.
• Support continuous assessment and execution of the team governance model, including identifying gaps, recommending actions & improvements, and implementing changes, to improve the organization's overall performance and effectiveness
• Responsible for ensuring that needed business results and analysis are being delivered and effectively disseminated by accountable teams (, Business Development, Operations, etc.).
• Act as a connection point between business leadership across the other lines of businesses, stakeholders, and matrix partners (ex. Clinical, HR, Technology, Operations, Finance, GTM, etc.), providing proactive identification of opportunities and issues that could impact the successful execution of commitments.
• Support the development and execution of the communication plan, including town halls, emails, etc., to ensure all levels of the organization are familiar with the business as well as understand our progress/results, how each individual is connected to achieving the business goals, and familiar with the business strategy
• Support the development of executive audience materials for the GTM & Leadership Team and, as required, leveraging SMEs and Business Communications partners
• Ensure alignment of meetings, town halls, communications and other key initiatives in partnership with key matrix partners, such as the communications teams. Work with the administrative assistant to support coordination of activities.
• Develop deep understanding of businesses to inform strategy, actions needed from the team and highlight/enable enterprise engagement efforts for leadership.
• Manage business inputs into monthly SLT presentations, annual Strategy Playbooks, and other deliverables as needed.

• Contribute in development of Change Management plan for significant changes across the organization. Assist with the planning & production of communication materials.
• Oversee analysis of business metrics collected at the financial and project levels to verify objectives are progressing as planned, and to direct additional actions to be taken when problems or risks are identified.
• Facilitate discussions to derive business needs from diverse, cross-functional resources so that the most effective solutions to meet business needs can be identified and evaluated.
• Proven ability to foster collaboration, value others perspectives, and gain support and buy-in for organizational proposals.
• Ensure leaders are prepared for Monthly Operating Reviews, and
• Monthly Business Reviews. Hold prep sessions, provide templates and compile materials as necessary

Ideal candidates will offer:

• College degree or proven relevant work experience, MBA or other relevant graduate degree
• 7-10+ years of project management experience or equivalent, using tools and frameworks to execute projects
• Ability to quickly build relationships and influence across the organization.
• Proven ability to function in a heavily matrixed environment
• Strong communication & information sharing skills (oral and written). Excellent presentation skills that encompass clear, compelling communications. Proven detail orientation.
• Proven experience working with senior leaders, facilitating discussions, speaking with courage and driving action.
• Ability to work effectively in entrepreneurial, fast-paced, team-oriented environment
• Must balance high-priority, long-term projects with short-term, immediate deadlines
• Experience in relevant healthcare experience
• PMP

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.