Technology Services Mgr-Sr (Information Technology)

Company

Federal Reserve Bank of Richmond

TBA

Accountable for managing the services and portfolio of client applications and infrastructure.. Provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs or product vision and strategy.. Identify client business improvement opportunities by managing integration of emerging services.. Define and deliver tools, products, platforms, processes and capabilities that directly influence efficiency of the portfolio.. Create methodologies and best practices to ensure customer delivery of products and/or services aligned with IT standards.. Impact of role is both widespread and vertical.. Evaluate leading edge technologies to build and deliver best technical implementation methods and production schedules.. This role may manage a particular service/vendor relationship as an individual contributor.. Senior level position requires a seasoned professional with a full understanding of industry practices.. Requires high level of experience and proficiency in field..

1) Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget. 2) Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts. 3) Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements. 4) Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases. 5) Initiate and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule. Compiles reports related to client needs, and assists in identifying and analyzing service trends. 6) Serves as primary point of contact. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning and implementation efforts related to client`s needs. 7) Lead initiatives, as appropriate, representing Services Delivery to Business and Reserve Bank Partners. 8) Performs other related duties as assigned.Knowledge: Comprehensive knowledge pertaining to concepts and principles in functional area. General knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures and technologies. Communications: Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience. Risk Management: [The individual] is responsible for understanding and applying risk management discipline in decision making, and contributing to his or her function`s risk management. Decision Making: Works under direction and guidance in planning details of procedures and methods to attain definite objectives. Makes decisions within established or widely accepted standards. Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc. Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling less than 20 lbs. Hours of Work: May require extended work hours. Occasional travel including overnight stays may be necessary. Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.*Denotes essential duties and/or any physical requirements required to perform essential duties for the role.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Info Technology Family Group

Work Shift

First (United States of America)

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