Assoc Analyst Systems IT (Information Technology)
Job Summary
Job Description
Associate SYSTEMS ANALYST
The Systems Analyst has essential responsibilities that span e-commerce operations, customer support, and the development of sites in the team's portfolio.
This position has the flexibility of being in our Northfield office. This is an entry-level position with minimal to no experience required.
The candidate needs to have a passion for analysis, development and troubleshooting.
Job Responsibilities:
Analyze customer requests, respondto and resolve escalated stakeholder requests
Manage and track non-standard requests via other communication channels
Resolve HEAT tickets with adequate analysis and if not resolvable immediately, recommend a workaround till the issue gets resolved
Identify the right support team and escalate, as needed, for timely resolution of tickets
Research, estimate, and build automation solutions to improve operational efficiency
Talk to product owners, customers, and sales reps to develop business acumen regarding system-related issues
Troubleshoot application functional issues and log the bugs/defects that come up to the right teams
Triage, escalate, and support customer requests and tickets during site disruptions
Skills/Experience:
Excellent working knowledge of the HEAT ticketing system
Must be highly motivated and a dependable team player
Excellent communication and collaboration skills
Logical thinking and good communication while resolving tickets
Ability to handle critical production issues and perform under stress
Familiarity with e-commerce, Java, SQL, RQL, and SAP
Bachelor's Degree in Computer Science or a related field
Nice to have:
Passion for designing, developing, and troubleshooting Java-based web applications
Familiarity with ATG, BCC - log analysis, deploying projects on BCC
Familiarity with hybrid application environments hosted within Cloud and ATG
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$73,840.00 - $107,120.00 AnnualThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
