Maintenance Manager II BTR - Residential (Maintenance)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
The Service Manager II BTR coordinates and oversees the repair and maintenance of buildings and facilities across multiple sites. This role involves preparing work schedules, assigning tasks, and ensuring the quality of work. The Service Manager II BTR may also be involved in new construction or modifications of existing properties. This position requires managing inventory for repairs, monitoring the monthly maintenance budget, and conducting multiple site visits weekly, overseeing between one and five communities simultaneously. The Service Manager II BTR must exhibit a strong commitment to the service needs of both internal and external customers and represent the company in a professional and courteous manner.
Essential Job Functions:
- Supervise all maintenance of the physical condition and appearance of the property (grounds, internal, exterior)
- Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
- Use of personal vehicle for transportation of tools, etc. No golf carts on site.
- Exhibits a strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
- Responsible for the daily upkeep of the grounds and appearance of the property, including assistance with interior/exterior rehabilitation and construction projects.
- Responsible for the upkeep and security of all property-issued tools.
- Keeps abreast of relevant industry issues, government regulations, and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
- Participates in the site staffing needs in conjunction with the Community Manager Build to Rent.
- Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
- Other duties as assigned
Minimum Qualifications/Skills:
- Minimum of four years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to, foundations, framing, roofing, plumbing, and electrical.
- Working knowledge of building maintenance, repair, preventative maintenance programs, irrigation and pool systems, and large and small appliance repair.
- Ability to work remotely if necessary.
- A positive, motivating and team- oriented attitude.
- Strong organization skills; being able to manage warranty requests with multiple vendors.
- Basic computer skills/knowledge required to perform job functions.
- Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions.
- Strong communication and interpersonal skills and a positive, team-oriented attitude.
- Ability to work with a diverse group of people and customers.
- Required to provide own (industry-specific) hand tools.
- A valid driver's license and/or reliable transportation is required.
- Ability to travel to and work onsite up to a minimum of 95% of the time.
- HVAC certification.
- E.P.A Certification required (Type II – domestic HVAC systems).
- CPO (Certified Pool Operator) required.
- CAMT preferred or ability to obtain within the first year of employment.
- HVAC, supply purchasing and bidding experience helpful.
- E.P.A 410A certification preferred or ability to obtain within the first year of employment.
- Working knowledge of Microbial Growth preferred
Work Schedule: Generally, 8am-5pm or 9am-6pm, Monday-Friday, (work schedule may vary depending on business needs).
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
