Assist Executive Director/Sales & Marketing Director (Marketing)

DUTIES AND RESPONSIBILITIES

Works with the Executive Director to plan, develop, and implement operational strategies.
Provides administrative direction in the absence of the Executive Director. Is the acting Executive Director when the Executive Director is unavailable.
Assists the Executive Director in monitoring resident/family/employee satisfaction through regular communication, consistent rounds throughout the Care Community, and the use of satisfaction surveys, response analyses and performance plans to continually improve services. Proactively identify concerns and deal with complaints timely and effectively.
Serves as an integral part of the Leadership Team providing support and initiative for all programs and projects.
Has full responsibility for departments as directed by the Executive Director.
Represents administration in the implementation of the facility QA program. Responsible for the following components in the QA program, in conjunction with the appropriate Department Managers he/she oversees.
Oversee the Caring Above & Beyond programs that are assigned by corporate.
Responsible for certain areas of required education in the facility in conjunction with other Leadership Team members. Works with the Executive Director to coordinate any training required by Health Dimensions Group. Ensures that all elements of required education are provided.
Works with the Executive Director and the Finance Director to develop required budgets and other financial reports. Provides support to Department Managers in the ongoing financial management of their departments.
Monitor and overseeing new hire orientation and mentorship
Works with the Human Resources Manager and committees in supporting Compliance and Employee Safety initiatives and requirements
Provides support and assistance to the Human Resources Department to reach the facility census goals and to provide the required reporting.
Assists the Executive Director to ensure audits and survey preps are completed timely
Assists the Executive Director to develop facility Policies and Procedures as needed.
May perform other duties as assigned.