Account Executive (Sales)
At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Account Executive works closely with each Client, at executive levels, to create a partnership through expertise as a consultant, an advisor, an advocate, and a liaison. The Account Executive proactively reviews performance metrics to promote Client satisfaction, profitability and retention using technology, tools, processes, and resources to anticipate and exceed Client needs and expectations. The Account Executive must understand their clients' needs and organization objectives to effectively discuss product and service solutions.
The Account Executive supports campaign work for new products and market expansion in partnership with the Business Development team to ensure the needs of the Client are met and growth opportunities are at the forefront. The principle focus of the Account Executive is to secure a strategic partnership with the Client, ensure retention, and bring cross functional solutions to the table. Understanding the market dynamics, being an industry expert, and delivering strong consultative skills are key.
Location: This is a remote position, but applicants must reside in the state of WI and preferably the Madison area.
What you'll do:
Understand each health plan's key initiatives, market impact, and partnership opportunities for NEMT and other MTM services
Provide leadership and management of direct and non-direct reports
Own, track, and maintain department and plan budget in order to meet established financial goal
Ensure business outcomes and contract goals are defined and met
Manage the day-to-day Client relationships through comprehensive knowledge of Client protocols, both Client and MTM objectives, and operations
Daily interaction with Clients, providing preventative consultation, analysis and issue resolution, responding in a timely, professional manner
Responsible for timely and accurate management and execution of annual protocol review and submission of all protocol change requests
Understand and monitor future goals and expansion of health plans
Track, trend and analyze utilization data to provide Clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services
Work with the Accounting department to ensure accurate billing and timely AR collection
Review and analyze member revenue and monthly summary report for trends and errors
Promote net profitability of all assigned accounts, working with internal analytics team as well as appropriate Client contacts to accomplish this
Recognize opportunities to educate Client contacts and related member populations regarding benefits and/or MTM processes, when necessary
Provide regular quality reports and consultative discussions
Work with Business Development team to expand business opportunities with existing Clients (market and industry level)
Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate
Prepare for, coordinate and conduct quarterly in-service with each Client
Ensure the right audience is at the table for quarterly or monthly meetings to discuss organizational objectives and look for opportunities to offer value enhancing products, services and/or strategic solutions
Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base
Understand MTM's business plan objectives and the impact of this role in growing our business
Learn and understand all aspects of the plan, benefit parameters, contract, and growth opportunities
Disseminate educational material to clients as needed
Inform clients of new items relating to the NEMT industry and/or MTM services
Present annual plan reviews and work in consultative manner with clients
What you'll need:
Experience, Education & Certifications:
High School Diploma or G.E.D. equivalent
Bachelor's degree in business administration, health care or equivalent work experience
2-5 years of experience in an Account Management role within the healthcare industry required, 5 years
strongly preferred
Working knowledge of financials
Must possess a valid driver's license
Skills:
Excellent communication skills
Excellent interpersonal skills and ability to work with a people at all job levels
Influencing and negotiation skills
Market awareness
Ability to gain in-depth knowledge of MTM operations, contracting, and Quality Assurance
Ability to schedule, organize, and prioritize multiple tasks
Ability to analyze utilization data to provide solutions and recommendations
Knowledge of budgets, cost analysis and plan financial statements
Ability to handle questions and resolve issues in a timely and constructive manner
Moderate to advanced computer skills
Ability to demonstrate a proactive attitude and initiative
Must be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibility
Possess in-depth knowledge of MTM transportation guidelines and vendor programs
Ability to maintain high level of confidentiality
Regular attendance is required
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $100,000
Salary Max: $125,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
