COMMUNITY PROGRAMS MANAGER (Project Management)

Tulsa Educare's Vision and Mission
Our Vision is a world where a young child's family income, race, and adverse experiences do not predict life success.

Our Mission is to transform the lives of very young children and their families through high quality early childhood education, enhancing parenting practices, and strong partnerships with other organizations.   Position/Title:  Community Programs Manager Reports To: Director of Early Learning Works
  Job Level: Management Date:12/20/2024 Status: Salary/Exempt Safety Sensitive Position
   

The Community Programs Manager will oversee the day-to-day operations of Early Learning Works' community outreach programs. This position is integral to ensuring that staff meet performance targets, service goals, and deadlines. The Community Programs Manager will manage a team, coordinate multiple projects, and ensure high-quality program delivery. Additionally, this role will focus on data monitoring, workflow management, and providing operational support to the Early Learning Works Director in budgeting and human resources functions. Tulsa Educare is seeking a Community Programs Manager who will make the commitment to perform with integrity and model these essential qualities:

• Driven to work collaboratively with a diverse workforce
• Commitment to maintaining a consistent and dependable work schedule
• Ability to quickly adapt to changes, demands, and initiatives
• Self-motivated, dependable and physically able to perform tasks in various environments
• Commitment to providing outstanding customer service
• Strong oral and written communications skills
• Driven to follow Tulsa Educare's Shared Values: Learning, Relationships, Commitment and Data
• Qualified (and not prohibited) to work around children
• Legally authorized to work in the United States

The functions outlined in this job description are examples of the general nature of those performed by employees in this position. Any combination of these functions and responsibilities may be performed.  The list is descriptive only and should be used for no other purpose.  Management retains the right to revise job functions at any time.  These functions are not to be construed as exclusive or all-inclusive. Staff Management & Development:

• Provide direct supervision to Community Outreach Specialists providing regular and ongoing feedback including annual performance evaluations; communicate effectively and openly, and demonstrate strong sense of self-awareness and reflectiveness.
• Drive staff performance through coaching to ensure alignment with organizational expectations and goals.
• Ensure that annual goals are met by managing staff assignments, tracking progress, and adjusting workflows as needed.
• Monitor and evaluate job performance by setting clear objectives, regularly reviewing results, and providing feedback to ensure staff meet deadlines for required training, services, and deliverables.
• Review timesheets, leave requests, and monitor attendance trends to ensure proper documentation and time management practices.

Data Management & Reporting:

• Review and analyze program data from the Customer Relationship Management system (CRM) to oversee processes, outcomes, and ensure accuracy and consistency.
• Generate and analyze reports to monitor program effectiveness and inform decision-making.
• Collaborate with staff to address any data gaps or discrepancies and ensure the timely collection of performance data.

Collaboration with Early Learning Works Director:

• Work closely with the Early Learning Works Director to create agendas, schedule staff meetings, and document key discussion points and follow-up actions.
• Assist the Director in ensuring compliance with Tulsa Educare's HR policies and procedures.
• Support the Director in the creation, management, and oversight of program budgets.

Program Oversight & Event Coordination:

• Manage project workflows to ensure all staff remain productive and assignments are completed on time.
• Provide operational leadership and troubleshooting support, ensuring smooth day-to-day program implementation.
• Promote and coordinate community events, services, and training sessions, ensuring that all materials meet quality standards and are delivered on time.
• Monitor and maintain the quality of program materials, content, and staff professionalism, ensuring alignment with organizational standards.
• Ensure that event attendance and participation are tracked in the Customer Relationship Management system (CRM), and that all event-related materials are reviewed in advance (at least 10 days before delivery).

Other Duties:

• Perform additional tasks as assigned by the Early Learning Works Director to support the functions of the organization.

Broad knowledge and experience in:

• Supervising and developing strong teams.
• Recognizing and adapting to diverse working styles and approaches to effectively support team members
• Maintaining strict confidentiality with financial and personnel data.
• Managing multiple tasks and meeting deadlines, with excellent organizational skills.
• Strong verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Working collaboratively with a culturally diverse team and providing outstanding customer service.
• Utilizing Microsoft Office Suite, CRM systems (Airtable or similar), and project management tools.

  Education & Experience

• Education: Bachelor's degree in Education, Social Work, Business or a closely related field.
• Experience: 3-5 years of experience in community outreach, program coordination, or related fields.
• Supervisory experience is required.

 

• Primarily an office position with some local travel (exposure to normal traffic hazards).
• Ability to lift and carry up to 25 pounds.
• Ability to work nights and weekends when necessary to support program operations and team members.
• Regular and reliable attendance required.